If you've ever had a shared web hosting account in the past or you have dealt with any other online service, you're probably well aware from your own experience that for certain things it is better to talk to a live person on the telephone instead of exchange support tickets or email messages. If you'd like to find out more about a specific service before you buy it or if something small-scale should be made, for example, it is easier and faster to do it real-time. If you're given the option to connect with representatives over the phone, it's also very likely that you are using the services of a real hosting provider, not just a reseller. The level of support that you can get by phone may differ between different suppliers - from common issues to expert technical support. Usually the majority of suppliers supply pre-sales assistance and first level telephone support, while more complicated tech matters are resolved via electronic mail and / or tickets.

Phone Support in Shared Web Hosting

In case you choose to purchase one of our Linux shared web hosting, you will be able to talk with our support team over the telephone for 14 hours per day. We can help you select the proper plan for your sites since we believe that it's better to discuss such matters with a live person. If you already own an account, we can help you with all of your sales/billing questions as well as general issues, even with some tech matters which don't require a long time or escalation to an administrator because it will be more convenient to open a support ticket for time-consuming matters in order to have all the correspondence in a single place. We have phone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

If you want additional info for the Linux semi-dedicated services that we provide, you are able to call some of the three support phone lines that we have worldwide - in the U.S.A., the UK and Australia. By doing this, you will be able to check ahead of time if our solutions are appropriate for your web sites. In case you're already our client and you've got a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours a day about any kind of billing or basic issues. For entirely tech issues you'll have to take advantage of our ticketing system in order to communicate with our tech support because someproblems just need longer time to be solved, still we will assist you over the phone with lots of minor technical issues as well, saving you time and efforts.