If you’ve ever got any inquiries relating to your web hosting plan or you encounter a problem with your websites, you will need to contact the hosting company’s customer support team. It may not matter how quickly they will answer when you have a generic enquiry, but a problem like a bungled web app update, for instance, may result in your website becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to help you out, the longer the website will be offline. If you offer goods or services online, any outage will affect your website disruptively and you may lose existing or prospective clients. Many web hosting providers, chiefly resellers, reply to emails and trouble tickets within twenty four hours, but in the electronic sphere this is way too long, since clients will rarely revisit a website that’s not functioning correctly over prolonged periods.

One-Hour Response Guarantee in Shared Web Hosting

In case you’re using one of our Linux shared web hosting and you’ve got a query or experience some obstacle, you can touch base with us 24/7 by submitting a client support ticket or by writing an e-mail and we will make certain that you obtain a reply in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll give you all the required information – what settings to check, what workable solutions to try, etc. Typically, you’ll obtain a reply within no more than half an hour, which implies that waiting around for hours and hours on end or even for more than 1 day to get support is something inconceivable. Our one-hour response guarantee is valid for any question that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support staff representatives will be at your service all the time and they will answer any trouble ticket that you open through your web hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed regardless of whether you’ve got a general inquiry connected with your semi-dedicated server or you confront some complication and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24x7x365 to deal with any billing, technical or general issue. In case you get in touch with us about anything that is within our capacity, we will solve it before we respond to you, so you will not have to wait for hours or even days while the problem lasts. If there is something that you have to do on your end, we’ll provide you with the needed details – what possible solutions to try out, what actions to take, etc.