A live chat is among the methods of communication supplied by some website hosting suppliers as a part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or tech support. This way of communication is quicker than a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a call with a representative. In addition, when the problem that you have requires some time to be reviewed and taken care of, you are able to do something different in the meantime rather than just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service for free provided that you have Internet accessibility even when your web hosting supplier is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that a number of problems are easily resolved if you talk with a live person, we supply a live chat service for all our potential and current clients. Our chat is available every day and our customer care representatives will assist you with a number of questions and problems. If you aren't our customer yet, you are able to learn more about our shared web hosting packages and the web hosting environment in general to be certain that your web sites will function efficiently on our servers. If you already have an account and you've got some questions or you encounter any troubles with any of our services, you can get in touch with us through our live chat and we can supply you with the necessary info or help you troubleshoot the problem. You'll have to open a trouble ticket for specific problems which require longer time or the expertise of a sysadmin, still for a lot of standard troubles you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every day, even on weekends and holidays. It's one of the best ways to learn more details about our Linux semi-dedicated services in case you do not have an account yet or to get some problem resolved if you're a customer and our support representatives will assist you in real time regardless of the time of the day you join the chat. If you're hestitating which package is better for your sites, if you need a piece of advice whether you should acquire a specific upgrade and how to order it or in case you've got difficulties setting up an email account on your PC, you'll be able to get in touch with us and we'll give you the necessary info as soon as possible. Our live chat is available even after our phone lines go off for the day, which means that if you have an account with us, you can rest assured that you'll always receive timely assistance with any kind of question or trouble that pops up.