A ticketing system is the most common channel of communication that web hosting companies offer to their clients. It’s most often part of the billing account and is the most efficient way to solve an issue that takes a certain period of time to examine or that needs to be escalated to a server administrator. Thus, all replies supplied by either party will be kept in one and the same place in case someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts to execute a particular task or to contact the company’s client service staff. If you desire to administer several domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Also, it can take a significant period of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Web Hosting

In stark contrast to what you may find with a lot of other hosting providers, the trouble ticket system that we’re using with our Linux shared web hosting is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember different login credentials, since you will be able to manage your tickets and the web hosting account itself from one location. So, in case you’ve got an inquiry or confront a complication, you can touch base with our customer service team representatives instantly. Our ticketing system comes with a clever search functionality. This implies that even in case you have submitted plenty of tickets through the years, you will be able to find the one that you need without difficulties. Besides, you can see knowledge base suggestions for dealing with commonly experienced complications.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you would like to touch base with our customer support staff representatives, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform like you will need to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to open a new ticket without effort and to go through older tickets using a clever search filter. Furthermore, you will be able to have a look at the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can perform all of the aforementioned procedures without leaving your Hepsia Control Panel at any time, which suggests that in case you come across any obstacle or have an enquiry, you can get in touch with our support engineers and resolve the issue at hand in less than 60 minutes via a single support platform.