Being able to communicate with your shared web hosting company any time you have any sort of questions or encounter any issues is important and how fast they'll answer and react is usually crucial, especially if your web site is business-oriented, as more downtime can often mean losing potential customers. The support options are a way to recognize genuine suppliers from resellers. The latter usually answer just to e-mails or support tickets and you'll have to wait for a day or even more so as to receive an answer. When the problem requires a few responses, you will end up losing several days in order to get a simple problem resolved. With a genuine and reliable website hosting company, you should be in a position to get in touch with the support team at any time and get a prompt response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

Our Linux shared web hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our solutions well before you make a purchase or you are an existing client and you have any kind of question or a difficulty, you're able to contact us any time, including holidays and weekends. We have multiple channels to contact us - a couple of telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any matters which require additional time to investigate and fix. Unlike many other website hosting suppliers, our trouble tickets have a warranted max response time of just 1 hour, which means that whatever the trouble is, it will be resolved timely and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated services that we offer feature 24/7 customer and technical support, so no matter what issue you experience, you are able to get in touch with us and we'll help you right away. The guaranteed response time for every e-mail or support ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual reply time hardly ever exceeds 20 min. Furthermore, we offer telephone support with a couple of local numbers globally as well as a live chat, so you are able to contact us and get more information about our services even if you don't have an account yet. We're able to help you with any question or a problem you have - payment methods, plan specifications, e-mail setup, hosting account settings, etc. If you employ our services, you will not ever encounter a scenario where you have to wait for a few days to get an issue resolved like you have to do with a number of other companies.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to get prompt support in general, let alone if you manage an entire server, so each dedicated server that we provide features 24/7 support with 1-hour response time warranty whatever the matter. This service is free of cost for all of the problems with your server or the software that was installed by our admins during the setup, therefore you can get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from the billing section or you can send an e-mail message, and the actual answer time for both rarely surpasses thirty minutes because we have administrators available 24-7-365. If you need general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could use our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to include to your server package through the billing Control Panel.