1 hour ticket response
Prompt support is our highest responsibility and that is why we’ve got a team of experienced tech support engineers who will be happy to offer a swift solution to any question that you may possibly have. Just send your tech support ticket from your Website Control Panel and we’ll reply back to you within 60 minutes at the latest. In fact, we strive hard and aim for a twenty–minute tech support ticket response time.
A Top–Class Customer Service
Our technical support team representatives possess huge experience in the Linux shared web hosting world and are qualified enough to provide a prompt solution to your problem. If, however, the case at hand is not within the competence of a technician, the tech support ticket will be forwarded to a programmer or sysadmin for additional investigation.
A User–Friendly Help Center Section
Included in the Website Control Panel is an easy–to–navigate Help section, which offers you various information sources. You can search through a routinely updated knowledge base offering web hosting account administration articles and website management articles, check the step–by–step video tutorials or refer to our F.A.Q. database.