Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Guarantee

  • Every help request you send to us will be dealt with within maximum one hour. In case your ticket or e–mail requires further assistance from an admin, we’ll without delay forward it and leave a note to let you know that your case is being examined. If you make use of the Optional Managed Services package, all of the services included there will be executed at a time that suits you.

  • Top quality support service
  • An Exceptional Help Desk Support Service

  • If you require assistance while working with our Website Control Panel or with any of the apps that we have installed on the server for you, do not hesitate to reach our technical support team anytime via the ticketing system. Besides, in case you need assistance administering your dedicated web hosting server, you can make use of the Optional Managed Services package, that includes weekly OS updates, troubleshooting and installation services, server monitoring and restarting services, data backup space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Website Control Panel was installed by default for each Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledge base that will guide you step by step on everything that you can do. The majority of help articles also video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Website Control Panel.